****Weekly Special Bird Feeders now £39.95! ******
Terms and Conditions
Terms and Conditions
Effective Date: 7 August 2025
1. About Us
Poultry & Bird Supplies
West Leyes
Rugby
warwickshire
Email: stephen@poultryandpetsuppliesrugby.co.uk
Phone: 01788 568455
VAT Number 272897804
2. Use of Website
- You agree not to misuse the website (e.g., hacking, sending spam, uploading harmful content).
- You must be at least 18 years old or have permission from a parent/guardian to use our services.
3. Products and Orders
- All products are subject to availability.
- We try to display accurate product descriptions and prices, but errors may occur.
- We reserve the right to cancel or refuse any order at our discretion.
- Orders are only confirmed once you receive an order confirmation email.
4. Pricing and Payment
- All prices are in GBP (£) and include VAT (if applicable), unless otherwise stated.
- Payment must be made in full at the time of purchase.
- We accept payment via Visa, Mastercard, cash or BACS.
5. Delivery
- We deliver within the UK. Delivery times and costs are shown at checkout.
- Delays may occur due to external factors (e.g., courier delays, weather).
- Risk passes to the customer upon delivery.
6. Returns and Refunds
Please refer to our Returns Policy for full details. In summary:
- You have 14 days from receiving your order to request a return.
- Items must be unused, in original packaging, and suitable for resale.
- Some items (e.g., perishable goods, custom orders) may be non-returnable.
7. Pet Food and Product Information
- All dietary or feeding advice is general and not a substitute for veterinary care.
- Always consult your vet if unsure whether a product is right for your pet.
8. Limitation of Liability
- We are not liable for indirect or consequential losses.
- Our liability is limited to the value of the goods you purchased.
- Nothing in these terms limits your statutory rights as a consumer under UK law.
9. Intellectual Property
- All website content (text, images, logos) is our property or used with permission.
- You may not reproduce or use any part without our written consent.
10. Privacy
Your privacy is important to us. Please see our Privacy Policy for how we collect, store, and use your personal data in compliance with UK GDPR.
11. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes shall be resolved in the courts of England and Wales.
12. Changes to Terms
We may update these terms occasionally. Continued use of our site means you accept the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 sales@poultryandpetsuppliesrugby.co.uk
📞 01788 568466
Return and Refund Policy
Returns and Refunds Policy
Effective Date: 7 August 2025
1. Introduction
We want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines how you can return items purchased from and how refunds are processed.
2. Your Right to Cancel (UK Consumer Contracts Regulations)
You have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise this right, you must contact us in writing or via email within 14 days of delivery.
3. Returns Eligibility
To be eligible for a return, items must:
- Be unused and in their original condition
- Be in the original packaging
- Be returned within 14 days of notifying us of the return
Please note: The following items are non-returnable unless faulty:
- Perishable items (e.g., food, treats)
- Personalised or custom-made items
- Opened or used products
4. How to Return an Item
To return an item, please:
1. Contact us at sales@poultryandpetsuppliesrugby.co.uk with your order number and reason for return.
2. Wait for return instructions and confirmation.
3. Package the item securely and send it to the address provided.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the refund status.
- If approved, a refund will be processed to your original payment method within 5–10 working days.
- Delivery charges are non-refundable unless the item was faulty or sent in error.
6. Faulty or Damaged Goods
If you receive a faulty or damaged item, please contact us within 7 days of receipt with a photo and description of the issue.
We will offer a replacement, exchange, or full refund, including any delivery costs incurred.
7. Contact Us
If you have any questions about this policy or need assistance with a return, please contact us at:
📧 sales@poultryandpetsuppliesrugby.co.uk
📞 01788 568466
Welcome to our new website!
If you can’t find what you are looking for give Steve a call on 01788 568466