Privacy Policy

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Privacy Policy

Effective Date: 7 August 2025

1. Introduction

At Poultry & Bird Supplies we are committed to protecting your personal data and privacy.
This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website www.poultryandpetsuppliesrugby.co.uk

2. Who We Are

Poultry & Bird Supplies
West Leyes

Rugby
Email: sales@poultryandpetsuppliesrugby.co.uk
Phone: 01788 568466

3. What Data We Collect

We may collect the following information:
- Name
- Contact details (email address, phone number, address)
- Payment details (processed securely via third-party payment processors)
- Purchase history and preferences
- IP address and browser information (for website analytics)

4. How We Use Your Data

We use your data to:
- Process and fulfil orders
- Communicate with you about your order or inquiries
- Improve our products, services, and website
- Send promotional emails (if you opt in)
- Comply with legal obligations

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:
- Your consent
- Contractual necessity (e.g., processing orders)
- Legal obligation
- Legitimate interests

6. Data Sharing

We do not sell your personal data. We may share data with:
- Service providers (e.g., delivery companies, payment processors)
- Government or law enforcement agencies if legally required
- Analytics and marketing platforms (with consent)

7. Data Storage and Security

We store your data securely and take appropriate measures to prevent loss, misuse, or unauthorised access.
We only retain personal data as long as necessary for the purpose it was collected.

8. Your Rights

You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner's Office)

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic.
You can manage your cookie preferences via your browser settings. For more information, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:
📧  stephen@poultryandpetsuppliesrugby.co.uk
📞01788 568466